Privacy Policy

We collect information you give us directly. That includes your name, phone number, email address, and service address when you call us, fill out a form, or book a repair. If you describe a problem with your dishwasher, we may keep notes about the issue so our technician can help you faster.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time of your visit. We use cookies and similar tools to gather this data. It helps us understand how people find and use our site.

We use your contact details to schedule your repair, send a technician to your home, and follow up on the work we did. If you call or message us, we use your information to answer your questions and keep your service history in order.

We also use website data to improve our site, make it easier to navigate, and show you relevant information about our services. We may send you occasional updates or reminders about your repair, but only if you have asked us to or if it relates directly to a service you requested.

Our website uses cookies to remember your preferences and to see how visitors move around the site. Cookies are small files stored on your device. They do not contain your name or address, and they do not give us access to your personal files.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as smoothly, but you can still call us to book a repair.

We use third-party analytics tools, like Google Analytics, to understand how people use our website. These tools collect anonymous data such as page views, clicks, and referral sources. They help us see which pages are helpful and which ones need improvement.

We may also use third-party scheduling or messaging tools to manage appointments and communicate with you. These providers have their own privacy policies, and we encourage you to review them if you have questions about how they handle your data.

We do not sell your personal information. We share it only when we need to in order to run our business. For example, we may share your name and address with the technician assigned to your repair, or with a payment processor if you pay by card.

We may also share information if the law requires it, such as in response to a court order or a request from a government agency. If our business is ever sold or merged, your information may be transferred as part of that deal, but this policy will still apply.

We keep your information for as long as we need it to provide our services and to meet our legal and business obligations. That usually means we keep your service records for a reasonable period after your repair is complete, so we can help you if you have a warranty issue or need another repair.

When we no longer need your information, we delete it or remove anything that could identify you. We do not keep data longer than necessary.

We take reasonable steps to protect your information from loss, theft, and misuse. We use secure systems and limit access to your data to the people who need it to do their jobs.

No method of sending data over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please call us and we can discuss how we handle your data.

You have the right to ask us what personal information we have about you. You can also ask us to correct it, delete it, or stop using it for certain purposes. If you want to make a request, just contact us using the details below.

We will respond to your request within a reasonable time. In some cases, we may need to keep certain information for legal reasons, but we will tell you if that applies.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. If we make important changes, we will post the new policy on this page and update the effective date. We encourage you to check back occasionally so you stay informed about how we protect your information.